Refund policy
At our store, we value your satisfaction and strive to ensure a seamless shopping experience. If you're not completely satisfied with your purchase, we're here to help.
Eligibility for Returns:
- Returns must be initiated within 30 days of receiving your order.
- Items must be unused, in their original condition, and include all packaging and tags.
- Proof of purchase (e.g., order confirmation email or receipt) is required.
Non-Returnable Items:
- Personalized or customized products.
- Items marked as final sale or clearance.
Return Process:
- Contact us at myzcbd@gmail.com with your order details and reason for return.
- We will provide instructions and a return shipping address.
- Ship the item back to us. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refund Policy:
- Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the returned item.
- Shipping fees are non-refundable unless the return is due to our error.
If you have any questions, please contact us at myzcbd@gmail.com. We’re here to assist!
